Refund Policy

Last updated: November 4, 2026

Summary

You can cancel your AUDIOPATCH Pro subscription at any time. Your Pro features remain active until the end of your current billing period. We offer a full refund within 14 days of your first purchase if you're not satisfied.

1. Right of Withdrawal (EU Consumers)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with EU Directive 2011/83/EU.

To exercise this right, contact us at [email protected] with your purchase details. We will process your refund within 14 business days.

2. Refund for First Purchase

If you are not satisfied with AUDIOPATCH Pro, you may request a full refund within 14 days of your initial subscription purchase. This applies to both monthly and yearly subscriptions.

To request a refund:

Email us at [email protected]
Include the email address used for the purchase
Refunds are processed by Paddle within 5–10 business days

3. Monthly Subscriptions

Monthly subscriptions can be cancelled at any time through the Paddle customer portal. Upon cancellation:

No further payments will be charged
Pro features remain active until the end of the current month
Partial month refunds are generally not provided

4. Yearly Subscriptions

Yearly subscriptions can be cancelled at any time. Upon cancellation:

Pro features remain active until the end of the current year
No partial refunds for unused months after the 14-day withdrawal period
The subscription will not auto-renew

5. Free Trial

New subscriptions include a 7-day free trial via Paddle (€0 charged at checkout). If you cancel through the Paddle customer portal before the 7-day trial period ends, you will not be charged. If your trial converts into a paid subscription, you are still eligible for a full refund within 14 days of your first charge.

6. How to Cancel

You can cancel your subscription through:

Paddle Customer Portal — open "Manage subscription (Paddle)" in the PRO window of the app (PRO button in the top bar), use the link in your Paddle purchase confirmation email, or go to the public Paddle customer portal and sign in with the email address used for the purchase
Email — contact [email protected] and we'll process the cancellation for you

7. Data After Cancellation

Cancelling your subscription does not delete your data. All projects remain in your browser. You simply lose access to Pro-exclusive features (collaboration, branding-free export, etc.). If you resubscribe later, Pro features are restored immediately.

8. Contact

For any questions regarding refunds or cancellations:
Email: [email protected]
We aim to respond within 24 hours.